Croatia

Croatia is a new addition to the Index and is ranked 35th overall.

Summary chart of Croatia's scores in the 2019 InCiSE index. GBR NZL CAN FIN AUS DNK NOR NLD SWE KOR USA EST CHE IRL AUT FRA ESP BEL DEU LTU MEX CHL LVA JPN ITA SVN ISR POL ISL CZE PRT TUR SVK BGR ROU GRC HUN HRV InCiSE 0.15 0.52 Capabilities Crisis and risk management Digital services Fiscal and financial management HR management Inclusiveness Integrity Openness Policy making Procurement Regulation Tax administration

Croatia’s strongest performance is for tax administration with an overall score just above the Index average. All metric scores for this indicator are above average as well. Croatia achieves very high scores for metrics measuring the extent and quality of digital service provision within the tax administration system. It also does well on the metric assessing total tax debt as a proportion of net revenue.

Croatia has above average scores for some metrics within the HR management indicator, for example the extent to which formal examinations are used for recruitment.

Whilst Croatia’s scores for integrity vary, it achieves high scores for the whistle-blower protection metric, as well as the existence of a post-employment cooling-off period for civil servants.

The main indicators where Croatia performs less well relative to other countries are digital services, policy making and openness.

Cross-referencing note

This content was presented as section 4.15 in the original 2019 publication.