Estonia

Estonia is ranked 12th overall on the Index. It achieves the top position for digital services and tax administration.

Summary chart of Estonia's scores in the 2019 InCiSE index. GBR NZL CAN FIN AUS DNK NOR NLD SWE KOR USA CHE IRL AUT FRA ESP BEL DEU LTU MEX CHL LVA JPN ITA SVN ISR POL ISL CZE PRT TUR SVK HRV BGR ROU GRC HUN EST InCiSE 0.68 0.52 Capabilities Crisis and risk management Digital services Fiscal and financial management HR management Inclusiveness Integrity Openness Policy making Procurement Regulation Tax administration

Estonia’s top position for digital services reflects consistently high scores across most metrics, plus strong IT policies and investments in IT infrastructure. Estonia’s tax administration score is noticeably ahead of other leading countries.

Estonia achieves consistently high scores across all tax administration metrics, most notably those assessing the volume of online personal tax and VAT returns, and the extent to which services are user focused.

Estonia is ranked 7th for the capabilities indicator and it is noteworthy that its score is very high for the metric assessing the extent to which civil servants use IT in their work.

The main indicators where Estonia’s performance is less strong relative to other countries are crisis and risk management, as well as inclusiveness.

Cross-referencing note

This content was presented as section 4.11 in the original 2019 publication.