Appendix A — InCiSE 2019 indicator definitions

Functions:

• Policy making: the quality of the policymaking process, including how policy is developed and coordinated across government, and how policy is monitored during implementation.
• Fiscal and financial management: the quality of the budgeting process and the extent to which spending decisions are informed through economic appraisal and evaluation.
• Regulation: the extent and quality of regulatory impact assessments and the degree of stakeholder engagement involved in them.
• Crisis and risk management (revised 2019): the effectiveness with which the government engages the whole of society to better assess, prevent, respond to and recover from the effects of extreme events.
• Procurement (new for 2019): the extent to which the government’s procurement processes are efficient, competitive, fair, and pursue value for money.
• Human resources management (revised 2019): the meritocracy of recruitment, and the extent to which civil servants are effectively attracted to the service, managed and developed.
• Tax administration: the efficiency and effectiveness of tax collection (at the central/federal level).
• Digital services (revised 2019): the availability and usability of national level digital services.
• IT for officials (not measured in 2019): the extent to which civil servants have the digital tools to work efficiently.
• Internal finance (not measured in 2019): the extent to which operations are supported by well-managed, efficient finance systems, particularly on the alignment of finance with the business strategy and the level of civil servant satisfaction with finance support.
• Social security administration (not measured in 2019): the efficiency and effectiveness of social security administration (at the central/federal level).

Attributes:

• Integrity: the extent to which civil servants behave with integrity, make decisions impartially and fairly, and strive to serve both citizens and ministers.
• Openness: the regular practice and degree of consultation with citizens to help guide the decisions made and extent of transparency in decision-making.
• Capabilities (revised 2019): the extent to which the workforce has the right mix of skills.
• Inclusiveness: the extent to which the civil service is representative of the citizens it serves.
• Staff engagement (not measured in 2019): staff levels of pride, attachment and motivation to work for their organisation.
• Innovation (not measured in 2019): the degree to which new ideas, policies, and ways of operating are free and able to develop.