Contents

This web book version of the report is structured into 17 chapters and two appendices.

• Chapter 1: Introduction
  • Section 1.1: Why we need civil service effectiveness indicators
  • Section 1.2: How InCiSE has been further developed
  • Section 1.3: What InCiSE is not aiming to do
  • Section 1.4: Who InCiSE is for
• Chapter 2: The InCiSE framework and approach
  • Section 2.1: Defining the InCiSE framework
  • Section 2.2: Data availability, limitations and revisions
  • Section 2.3: Comparisons with the 2017 Pilot edition of InCiSE
  • Appendix B: Data sources
  • Section 2.5: Country coverage
  • Section 2.6: Variations in data quality by country
• Chapter 3: Results of the 2019 InCiSE Index
  • Section 1: Overall scores and rankings for the InCiSE Index
  • Section 2: Policy making
  • Section 3: Fiscal and financial management
  • Section 4: Regulation
  • Section 5: Crisis and risk management
  • Section 6: Human resource management
  • Section 7: Tax administration
  • Section 8: Digital Services
  • Section 9: Procurement
  • Section 10: Integrity
  • Section 11: Openness
  • Section 12: Capabilities
  • Section 13: Inclusiveness
• Chapter 4: Country profiles of the 2019 InCiSE results
• Chapter 5: Next steps and conclusions
  • Section 5.1: Looking ahead
  • Section 5.2: Conclusion
• Appendices
  • Appendix A: InCiSE 2019 indicator definitions
  • Appendix B: InCiSE 2019 data sources
  • Appendix C: InCiSE 2019 country scores and rankings
  • Appendix D: Accessible content

Changes compared to the original 2019 publication

Please note that Chapter 3 and Chapter 4 of this web book provide interactive versions of the report content which may not be fully accessible, static versions are available in the Appendices to this report.